Frequently Asked Questions
Everything you need to know about our specialized skincare solutions.
When will my order be shipped?
All orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
Are Dr.Melaxin products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and developed with high-efficacy ingredients designed to be gentle yet effective. However, we always recommend a patch test before full application.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Currently, we ship to a wide range of countries globally. Shipping fees and delivery timelines vary depending on your location and are calculated at checkout.
How can I track my package?
Once your order is dispatched, a tracking number will be sent to your registered email address. You can use this number on our 'Track Order' page for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized mobile payment options to ensure a secure checkout experience.